Shipping policy

With the volume of cabinets that we are shipping, we continue to negotiate for the best possible shipping rates. Depending on the size of your order, we will utilize the best mode of transportation (Parcel or Less-Than-Truckload) to ensure that your shipping costs are kept to a minimum. Due to the weight and size of some of the boxes of the ready-to-assemble cabinets and ready to assemble vanities, shipping them UPS or FedEx is not an option.  The freight rates are automatically generated based on the weight of the shipment, destination zip code, and the best carrier for that region. Because of the constant changes in fuel prices and shipping costs, quotes are subject to modification at our discretion. A website-generated shipping price is not guaranteed and we reserve the right to change shipping costs if applicable.

Residential delivery is defined as curbside delivery to your home (it does not include inside delivery or any additional accessories). If you are not willing or able to accept curbside delivery by yourself, you will have to make arrangements to have someone there to help. In some cases, where the shipment is too heavy for the driver to place on the ground all at once, you may be required to assist the driver to get your cabinet order removed from the delivery truck. So it is very important to have someone there that is physically capable of helping if need be.

Lead times and shipping times vary based upon what type of product it is and your location. Lead times can be anywhere from 3-5 business days or 2-3+ weeks. For specific lead times for kitchen cabinets and bathroom vanities, please view the main style page. Once the product is picked up by the shipping company, shipping times range anywhere from 1 to 5 days depending on your location compared to where it's being shipped from. Please contact us for specific shipping details for your particular situation.

Please make sure that the delivery address is correct for your order. Country Kitchens will NOT be responsible for ANY address errors made by the purchaser when checking out. In the event, you realize you made an error with the shipping address please contact us immediately to correct the mistake. If we can correct the mistake before your shipment leaves our facility you will not incur any additional charges.

Storage fees will be applied to any order that is held for more than 10 business days at a rate of $35.00 per day. Any special requests for holding an order must be made prior to purchase.

To submit a valid freight claim, any visible damages of any shipments or discrepancies with the shipment piece count must be noted on the Bill Of Lading. Damages must be photographed. The driver must provide the recipient with an exception number from the carrier’s terminal before departing.


Natural Wood Disclaimer

Variations in color and grain are a natural characteristic of wood. Changes in color on finished wood and Therma-foil products can occur due to exposure to light and other environmental factors. These variations and color changes are not deemed defective and therefore are not covered in the claims process or under our warranty.

Finishes/Glazes/Distressing

Variations in our cabinetry’s hand-applied finishes and glazes are what give each piece its distinctive look and these variations are not considered to be defects in material or workmanship.

The stain and paint that we sell have been expertly matched by Sherwin Williams to match the finish on your cabinets. It is intended for touch-ups, as we only sell them in pints. If you choose to purchase pints and paint unfinished wood, know that the finished product may not be an exact match. The wood species, grain, and porousness all have to be taken into account.

Changes to Finishes or Product Design

Country Kitchens may modify products due to supplier availability and as changes or improvements are implemented, but is under no obligation to make these changes to previously manufactured products. If a warranty claim is filed after a product or finish becomes obsolete, Country Kitchens reserves the right to honor the warranty in the following ways:

  1. To replace the affected component with a new component of the same style
  2. To replace the affected component with any other component(s) to achieve a similar appearance with a style that is comparable in appearance, color, design, or construction-based upon current product offerings.

If components are replaced, Country Kitchens cannot guarantee that the finish of these items will be an exact match to the finish and appearance of the originally purchased components.