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With the volume of cabinets that we are shipping, we continue to negotiate for the best possible shipping rates. Depending on the size of your order, we will utilize the best mode of transportation (Parcel or Less-Than-Truckload) to ensure that your shipping costs are kept at a minimum. Due to the weight and size of some of the boxes of the ready-to-assemble cabinets and ready to assemble vanities, shipping them UPS or Fedex is not an option. The freight rates are automatically generated based on the weight of the shipment, destination zip code, and the best carrier for that region. Because of the constant changes in fuel prices and shipping costs, quotes are subject to modification at our discretion. A website generated shipping price is not guaranteed and we reserve the right to change shipping costs if applicable.
Residential delivery is defined as curbside delivery to your home (it does not include inside delivery or any additional accessories). If you are not willing or able to accept curbside delivery by yourself, you will have to make arrangements to have someone there to help. In some cases, where the shipment is too heavy for the driver to place on the ground all at once, you may be required to assist the driver to get your cabinet order removed from the delivery truck. So it is very important to have someone there that is physically capable of helping if need be.
Please make sure that the delivery address is correct for your order. Country Kitchens will NOT be responsible for ANY address errors made by the purchaser when checking out. In the event you realize you made an error with the shipping address please contact us immediately to correct the mistake. If we can correct the mistake before your shipment leaves our facility you will not incur any additional charges. Storage fees will be applied to any order that is held for more than 10 business days at a rate of $35.00 per day. Any special requests for holding an order must be made prior to purchase.
Not What You Ordered: While we would like to claim that we are perfect.... we are also human, so occasionally the wrong size or style will be shipped. You will notice that the boxes are very similar in size and shape, so it is important that you check your order before opening the boxes. The size and style is located on the sides of the boxes. If you happen to receive the wrong size or style kitchen cabinet or bathroom vanity, please contact us within 48 hours at (800) 484-0427 and we will do our best to expedite you the correct size or style. If you had your items shipped by carrier we may request to have that same OR different carrier return the items. If you picked your products up at our location you are required to return them to our location.
Ordered the Wrong Size/Style: While we are more than willing to correct our mistakes, we can not be held responsible for measuring errors or if the color is not what you expected (we strongly encourage ordering a sample before buying). Before ordering your kitchen cabinets or bathroom vanities, please be sure to check and double check your measurements. If you receive your kitchen or bathroom cabinets and find that they are the wrong size, we will gladly replace your order, but you will be charged for the return of the wrong kitchen cabinets or bathroom vanity and the delivery charges for the new cabinets or vanity.
Restocking Fee: While we try to accommodate our customers and take back any and all cabinets that we can re-sell, we have found out that customers have started abusing our generosity. We strongly encourage that customers order a sample door and double check their measurements before ordering cabinets. Any cabinets that you wish to change or return will incur a 25% restocking fee per cabinet and/or accessory. There is a 50% restocking fee on custom ordered items such as Rev-A-Shelf items, knobs and pulls, unfinished accessories and trim, and kitchen and bathroom sinks and faucets. You will also be responsible for the shipping costs associated with shipping the product back if it is already en-route to your or has already been received. Your money will be refunded within 30 days of us receiving the product and inspecting it for damages. If damage is found, we will notify you and you will be responsible for filing a claim with the carrier to get reimbursed. After 60 days, any returns will be issued store credit since we can't refund credit card or PayPal payments after 60 days.
How to Return Items: If you wish to return a cabinet or something that you purchased, it is important that you create a Return Authorization Number so that we know it is coming and can make sure credit is properly applied. To do this, just log into your account and pull the order that the product was purchased under. It will walk you through the steps. If you would like us to create a label for you to return the item with, we can do so and bill the charges back to you. It is important to make sure that all items that are being returned are properly packaged IN THEIR ORIGINAL BOXES. Once received it will be inspected for damages and the corresponding return stocking fee will be applied (unless otherwise stated).Cancellation Policy: Once an order is placed, we allow up to 48 hours for a customer to cancel their order. Any orders cancelled after that 48 hour period or during transit, will incur a 20% restocking fee. For orders canceled in transit you will be responsible for return shipping costs in addition to the restocking fee. You will be refunded within 30 days after we receive the shipment back and inspect it. If we find that there are damages due to excess transit time your refund may take a bit longer until a proper inspection by the trucking company can occur. We also reserve the right to correct any errors, inaccuracies or omissions (even after an order has been submitted) and to alter or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse orders at any time. Storage fees: In the event that an order has been shipped from our facility and the trucking company has made attempts to contact you to establish a delivery date and time and you do not provide them with a response or agreed upon date you may incur storage fees set forth by the trucking company. Since we use a third party to deliver your cabinets it is your responsibility to pay any such storage fees. Country Kitchens is not liable to pay any storage fees associated with an order for any reason. Country Kitchens reserves the right to charge these storage fees to the responsible parties.
While we understand that dealing with damages is not a pleasant experience for anyone (including us), we try to expedite the replacement of parts as fast as possible. That being said, if you choose to send back the cabinets before giving us a chance to replace them, there will be a restocking fee since we reserve the right to replace before issuing a refund. You will also be responsible for shipping charges to send them back. Depending on which carrier was used for your order, here are links to the claim forms for each of the carriers if you choose to file a claim on your own.